- Welcome the disagreement. The other person may have a perspective you haven’t considered, so be thankful for it.
- Distrust your first inclination to defend yourself. Defensiveness is often a natural reaction. But be careful when you justify yourself, it’s hard to change your position later.
- Control your temper. Getting angry always makes communication harder, not easier.
- Listen first. Give the other a chance to talk. Don’t defend or debate.
- Look for areas of agreement. Dwell on areas where you agree. This establishes common ground, helping you find a solution good for both of you.
- Be honest. Look for areas where you can admit error, then do it.
- Promise to think over their ideas. Tell the person that you will consider his point of view, and actually do it.
- Thank them sincerely for their desire to help. Most people who take time to disagree with you are interested in positive results, the same as you are. Welcome that.
- Postpone action so you both can think through the problem. If need be, suggest another meeting.
- Be willing to agree to disagree. Sometimes you may need to accept your difference of opinion and move on. Be flexible whenever possible. In matters of principle, stand like a rock; in matters of taste, swim with the current.
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